GNAUER, D. Leaders’ learning orientation and the HCM-turn in call centres. Academic Quarter | Akademisk kvarter, [S. l.], n. 6, p. 160–174, 2013. DOI: 10.5278/ojs.academicquarter.v0i6.2859. Disponível em: https://journals.aau.dk/index.php/ak/article/view/2859. Acesso em: 7 maj. 2024.