How should we develop the charging network? User and industry expectations
This study attempts to clarify expectations for electric vehicle (EV) users and the charging providers to
provide information relevant for the development of the charging network. The study is based on a new
and large-scale data collection among electric and conventional car users in collaboration with IDA,
FDM, and FDEL as well as expert interviews with key players in the automotive and charging industry.
The user survey gives relevant information on the satisfaction and expectations of both electric and
conventional car users when it comes to electric cars and the charging infrastructure. We compare the
results with data collected on the same indicators in a previous DTU project five years ago in order to
analyse how these have developed. We find that the satisfaction with the EV charging infrastructure is
not very good but has increased for all types of chargers, except for fast charging. Furthermore, our
results suggests that the importance level of some EV attributes (e.g., price, range, environmental
performance) have remained very high in the last years, both for EV users and non-users Finally, we
compare this development with results from a series of expert interviews with key players in the
automotive and charging industry.