Improved quality with better user interface in transport models?

Resumen

This study discusses the challenge transport analysts face when using the Norwegian Regional Transport Model (RTM) and it’s user interface. The aim of this study is to iden????fy typical challenges the users face when using a transport model like RTM, and discuss possible changes in future development of the transport model for be????er usability.

A review of the user support issues from 2013 to 2014 (N=62) shows that 63 % of all requests were related to the methods and procedures in the model and uncertainty on how to approach those methods in a analysis. 26 % of the requests were caused by direct and systema????c errors in the input data.

The conclusion of the study is that the models user interface should be developed to help the user be????er understand the methodology of the transport model.