Vol. 1 No. 4 (2020)
Research Articles

Managing Civility in News and Information Organizations

Angela Powers
Iowa State University

Published 01-12-2020


  • Civility,
  • Social Media,
  • Journalism,
  • News,
  • Conflict

How to Cite

Powers, A. (2020). Managing Civility in News and Information Organizations. Nordic Journal of Media Management, 1(4), 465–479. https://doi.org/10.5278/njmm.2597-0445.6252


Purpose: Explore media managers’ perspectives on covering issues of conflict, as well as analyze news coverage of issues related to civility in the Black Lives Matter conflict.

Methodology: Summary translations were conducted on panel discussions of civility in media to identify issues of importance to media managers. A computational content analysis of newspaper articles on conflict was conducted to identify key words and phrases used in actual coverage. 

Findings/Contribution: Media managers are concerned with bias in news reporting an­­d covering differing viewpoints especially in stories of conflict. Four themes emerged: Values, Practices, Sectors, Story Topics and Legal Considerations. In Black Lives Matter coverage, reporting themes related to violence prevailed leaving open more in-depth coverage of issues related to values, sectors and legal concerns.