Performance of the Seven-step Procedure in Problem-based Hospitality Management Education

  • Wichard Zwaal Stenden Hotel Management School Leeuwarden, The Netherlands
  • Hans Otting Stenden Hotel Management School Leeuwarden, The Netherlands
Keywords: seven-step procedure, problem-based learning, hospitality management education

Abstract

The study focuses on the seven-step procedure (SSP) in problem-based learning (PBL). The way students apply the seven-step procedure will help us understand how students work in a problem-based learning curriculum. So far, little is known about how students rate the performance and importance of the different steps, the amount of time they spend on each step and the perceived quality of execution of the procedure. A survey was administered to a sample of 101 students enrolled in a problem-based hospitality management program. Results show that students consider step 6 (Collect additional information outside the group) to be most important. The highest performance-rating is for step two (Define the problem) and the lowest for step four (Draw a systemic inventory of explanations from step three). Step seven is classified as low in performance and high in importance implicating urgent attention. The average amount of time spent on the seven steps is 133 minutes with the largest part of the time spent on self-study outside the group (42 minutes). The assessment of the execution of a set of specific guidelines (the Blue Card) did not completely match with the overall performance ratings for the seven steps. The SSP could be improved by reducing the number of steps and incorporating more attention to group dynamics.

Author Biographies

Wichard Zwaal, Stenden Hotel Management School Leeuwarden, The Netherlands
Wichard Zwaal is Research Lecturer at the Stenden Hotel Management School.
Hans Otting, Stenden Hotel Management School Leeuwarden, The Netherlands
Hans Otting is the founder and emeritus dean of the Stenden Hotel Management School.
Published
21-12-2016
Section
Paper