Networks of expertise: an example from process consulting
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Nøgleord | Keywords

Sociology of expertise, Consulting, Actor-Network Theory, Management, Professions, Public sector

Citation/Eksport

Elmholdt, Kasper, og Claus Elmholdt. 2017. “Networks of Expertise: An Example from Process Consulting”. Akademisk Kvarter | Academic Quarter, nr. 15 (oktober):102-20. https://doi.org/10.5278/ojs.ak.v0i15.2694.

Resumé | Abstract

In this paper, we explore how expertise is configured and enacted in consultancy work in public sector organizations. By drawing on recent writings on a sociology of expertise, we analyse expertise as a distributed performative actor-network effect. Through an empirical example from a process consultancy assignment in a hospital, we discern four modes of practice by which a network of expertise comes to work. Firstly, we explore a mode of extending a network of expertise to include more allies. Secondly, we observe a mode of activation where certain parts of the network are made active and present. Thirdly, we explore a mode of brokering between top management ambitions and the everyday medical practice. Fourthly, we see a mode of altering the content of the consultancy process to make it work with the client. Through this analysis, we move beyond viewing expertise as either an attribute to, or a substantial skill of the consultant and advance a heterogeneous social understanding of expertise in consultancy work.

https://doi.org/10.5278/ojs.ak.v0i15.2694
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e-pub